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Online Returns

DOMESTIC ONLINE RETURNS (Australia wide)

We want you to be completely satisfied with your online order from our website. If you are unhappy for any reason, we will gladly accept the return of the merchandise within 14 days of your receipt of the order. Returned merchandise should be unworn and in its original condition including tags. Customers will be responsible for shipping and handling charges for any returns.


To return merchandise for a refund, please send by registered mail to:

Industrie Clothing Return Orders
228 Pitt St, Sydney, NSW 2000, Australia

Please include a copy of your order receipt as proof of purchase and make a note of the reason for your return. Please allow 10 working days from the receipt of your return. Refunds will be processed in the same manner as payments so if, for example, you paid by Mastercard you will receive a refund on your Mastercard

If merchandise is received by us after the 14 day return period it will not qualify for a refund. In this case, the parcel will be returned to sender.


INTERNATIONAL ONLINE RETURNS (Rest of world)


We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we will gladly accept the return of the merchandise within 30 days of your receipt of the order. Returned merchandise should be unworn and in its original condition including tags. Customers will be responsible for shipping and handling charges for any returns.

To return merchandise for a refund, please send by registered mail to:

Industrie Clothing Return Orders
228 Pitt St, Sydney, NSW 2000, Australia


Please include a copy of your packing list as proof of purchase and make a note of the reason for your return. Please allow 10 working days from the receipt of your return, you will be advised by email when your refund has been processed. Refunds will be processed in the same manner as payments so if, for example, you paid by Mastercard you will receive a refund on your Mastercard.



CHRISTMAS RETURN EXTENSION PERIOD

For your convenience, items purchased from 1 November until 24 December as a gift will automatically have an extended return period of 31 January the following year. All other return conditions apply.